Privacy Policy

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Privacy Policy — AquaWin Casino

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Last Updated: May 2024

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This Privacy Policy describes how AquaWin Casino (collectively referred to as "AquaWin", "we", "us", or "our") collects, uses, and shares personal information of our punters. We are committed to protecting your privacy and ensuring that your personal data is handled in a ripper, secure, and transparent manner in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).

1. Introduction and Scope

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Welcome to AquaWin Casino (aquawin-casino.io). We provide a premium online gaming environment where you can have a crack at the latest pokies, enjoy a punt on the horse racing, or follow the AFL and NRL seasons with ease. To provide you with these services, we must collect and process certain personal information.

This policy applies to all users of our website, mobile application, and related services. By registering an account with AquaWin, you consent to the collection and use of your information as outlined in this document. If you do not agree with any part of this policy, please refrain from using our platform.

2. The Information We Collect

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We collect information that identifies you as an individual or relates to an identifiable individual. This includes:

2.1 Personal Identification Information

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  • Identity Data: Full name, date of birth, gender, and copies of identification documents (e.g, Driver’s License, Passport) required for KYC (Know Your Customer) verification.
  • Contact Data: Residential address, email address ([email protected]), and phone number.
  • Financial Data: Details of your AUD transactions, including payment methods used such as PayID, POLi, BPAY, Neosurf, and Visa/Mastercard. For crypto punters, we record wallet addresses and transaction IDs.

2.2 Usage and Technical Data

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  • Technical Data: IP address, login data, browser type and version, time zone setting, and location data.
  • Gameplay Data: Records of your punts, wins, losses, favorite pokies, and participation in AFL/NRL betting markets or the Melbourne Cup.
  • Marketing Data: Your preferences in receiving promotions, such as free spins on pokies or no-deposit offers.

3. How We Collect Your Data

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We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide us with your Identity, Contact, and Financial Data by filling in forms, creating an account, or communicating with us via email.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns using cookies and server logs.
  • Third Parties: We may receive data from identity verification services, credit reference agencies, and providers of technical, payment, and delivery services (e.g, PayID and POLi).

4. How We Use Your Information

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Under Australian law and international standards, we only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

4.1 To Provide Our Services

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We use your data to manage your account, process your AUD deposits and withdrawals, and allow you to play your favorite pokies. This includes verifying your age to ensure you are over 18, which is a strict requirement under ACMA guidelines.

4.2 Marketing and Promotions

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We want our punters to have a ripper time. We use your data to send you information about new pokie releases, AFL/NRL betting odds, and exclusive bonuses. You have the right to opt-out of marketing communications at any time via your account settings or by contacting [email protected].

4.3 Compliance and Safety

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We are legally required to monitor transactions to prevent money laundering and fraud. We also use your data to promote Responsible Gambling. If our systems detect patterns suggestive of problem gambling, we may use your contact details to reach out or implement account limits.

5. Disclosure of Your Personal Data

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We do not sell your personal data. However, we may share your information with selected third parties:

  • Service Providers: Including payment processors (PayID, BPAY, Neosurf), IT support, and data analytics providers.
  • Regulators and Authorities: We may disclose your data to the ACMA or other law enforcement agencies if required by law or to protect our legal rights.
  • Corporate Group: Other entities within the AquaWin corporate structure for administrative purposes.
  • Professional Advisers: Including lawyers, bankers, and auditors based in Australia.

6. International Data Transfers

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While we focus on the Australian market, our servers and service providers may be located outside of Australia. When we transfer your data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Using specific contracts approved for use which give personal data the same protection it has in Australia/Europe.

7. Data Security

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL encryption for all AUD and crypto transactions. Access to your personal data is limited to those employees and partners who have a business "need to know."

8. Data Retention

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We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we must keep basic information about our punters (including Contact, Identity, Financial, and Transaction Data) for several years after they cease being customers for tax and anti-money laundering purposes.

9. Your Legal Rights

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Under the Privacy Act 1988 and the GDPR, you have rights in relation to your personal data:

  • Request Access: You can ask for a copy of the personal data we hold about you.
  • Request Correction: You can ask us to correct any incomplete or inaccurate data we hold about you.
  • Request Erasure: You can ask us to delete personal data where there is no good reason for us continuing to process it. Note: We may not always be able to comply with your request for erasure for specific legal reasons.
  • Object to Processing: You can object where we are relying on a legitimate interest and there is something about your situation which makes you want to object to processing.
  • Request Restriction: You can ask us to suspend the processing of your personal data.

10. Responsible Gambling and Support

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At AquaWin, we want every "arvo" session to be fun and safe. If you feel your punting is becoming a problem, we provide tools for self-exclusion and limit setting. We also encourage you to contact Gambling Help Online at 1800 858 858 for free and confidential support. We may use your usage data to identify and assist punters who may be at risk.

11. Cookies

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Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our pokies and sportsbooks. You can set your browser to refuse all or some cookies, but please note that some parts of the AquaWin website may become inaccessible or not function properly if you do so.

12. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, notifying you via email.

13. Contact Us

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If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Email: [email protected]

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Response Time: We aim to respond to all inquiries within 48 business hours during local Australian support hours.

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

"""

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`# Privacy Policy — AquaWin Casino.

Last Updated: May 2024.

At AquaWin Casino (aquawin-casino.io), we are committed to protecting the privacy and security of our punters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our gaming services. We operate in strict accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and international best practices for data protection.

Whether you are here to have a crack at the latest pokies, place a punt on the Melbourne Cup, or enjoy an arvo session following the AFL and NRL, your privacy is our top priority.


1. Information We Collect

To provide a ripper gaming experience, we collect several types of information from and about our users:

1.1 Personal Identification Information

  • Identity Data: This includes your full name, date of birth, and gender. We are required by law to verify that you are at least 18 years of age.
  • Contact Data: Your residential address, email address ([email protected]), and mobile phone number.
  • Verification Documents: Copies of your Government-issued ID (Driver’s License, Passport), utility bills, or bank statements as part of our KYC (Know Your Customer) and Anti-Money Laundering (AML) obligations.

1.2 Financial and Transaction Data

  • Payment Details: We collect information necessary to process your AUD (A$) deposits and withdrawals. This includes data related to POLi, PayID, BPAY, Neosurf, and Visa/Mastercard.
  • Crypto Transactions: For punters using cryptocurrency, we record wallet addresses and transaction hashes.
  • Transaction History: A record of all your punts, wins, losses, and bonus redemptions (including free spins on pokies and no-deposit offers).

1.3 Technical and Usage Data

  • Device Information: Your IP address, browser type, operating system, and device identifiers.
  • Interaction Data: How you move through our site, the pokies you play most often, and your betting patterns on sports like horse racing or the NRL.
  • Cookies: We use cookies to enhance site functionality and remember your preferences.

2. How We Collect Your Data

We use different methods to collect data, including:

  • Direct Interaction: You provide data when you create an account, verify your identity, or contact our support team at [email protected].
  • Automated Technologies: As you interact with our platform, we automatically collect Technical Data about your equipment and browsing actions.
  • Third Parties: We may receive information about you from credit reporting agencies, identity verification services, and payment providers like PayID or POLi to ensure the integrity of our platform.

3. Purpose of Data Processing

We use your personal information for the following purposes:

3.1 Account Management and Service Delivery

We use your Identity and Financial Data to manage your account, facilitate your AUD transactions, and provide access to our suite of pokies and sports betting markets. This is necessary for the performance of the contract between you and AquaWin.

3.2 Compliance with Legal Obligations

As a regulated gaming entity, we must comply with laws relating to:

  • Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF).
  • Age verification and prevention of underage gambling.
  • Responding to requests from the ACMA (Australian Communications and Media Authority).

3.3 Responsible Gambling

We use your gameplay data to monitor for signs of problem gambling. If we detect risky behavior, we may contact you or implement account limits to ensure you continue to play safely. We support the efforts of Gambling Help Online (1800 858 858) and may share anonymized data with research bodies to improve gambling safety.

3.4 Marketing and Promotions

We want to keep our punters informed about the latest no-deposit offers and free spins. We may use your Contact Data to send you marketing materials. You can "opt-out" of these at any time through your account settings or by clicking the unsubscribe link in our emails.


4. Disclosure of Your Information

AquaWin Casino does not sell your personal data to third parties. We may, however, share your information with:

  • Service Providers: Third-party vendors who provide IT, payment processing (e.g, Neosurf, BPAY), and customer support services.
  • Regulatory Bodies: If required by law, we will disclose your information to the ACMA, AUSTRAC, or other law enforcement agencies.
  • Professional Advisers: Including lawyers and auditors who assist with our compliance and business operations.
  • Successors in Business: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. International Data Transfers

AquaWin operates globally, and your data may be stored or processed in servers located outside of Australia. When we transfer data internationally, we take steps to ensure it is protected by similar safeguards as those provided under Australian law, such as standard contractual clauses and encryption.


6. Data Security

We have implemented a ripper set of security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • Encryption: All financial transactions (AUD and Crypto) are protected by 128-bit SSL encryption.
  • Access Control: Only authorized employees with a "need to know" can access your personal information.
  • Monitoring: We regularly audit our systems for vulnerabilities and attacks.

7. Data Retention

We will only keep your personal data for as long as is necessary to fulfill the purposes for which we collected it. By law, we are required to retain certain Identity and Transaction Data for a period of up to seven (7) years after a punter closes their account to satisfy tax and AML requirements.


8. Your Rights Under Australian and International Law

Under the Privacy Act 1988 (Cth) and (where applicable) the GDPR, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or correct inaccurate or incomplete data.
  • Erasure: You can request that we delete your data (subject to our legal retention obligations).
  • Portability: You can request a transfer of your data to another service provider.
  • Withdraw Consent: Where we rely on your consent to process data (such as for marketing), you can withdraw it at any time.

To exercise any of these rights, please email [email protected].


9. Cookies and Tracking

We use cookies to improve your user experience, such as keeping you logged in during your arvo session or remembering your favorite pokies. You can manage your cookie preferences through your browser settings; however, disabling cookies may prevent you from using certain features of the AquaWin platform.


10. Responsible Gambling Support

AquaWin is dedicated to providing a safe environment. If you believe your punting is no longer fun, we offer:

  • Deposit and Loss Limits.
  • Session Time-outs.
  • Self-Exclusion (Permanent or Temporary).

For external support, contact Gambling Help Online at 1800 858 858 or visit their website.


11. Contact Us

If you have any questions or complaints regarding this Privacy Policy or how your data is handled, please reach out to our Privacy Officer.

Email: [email protected].

Support Hours: Local Australian business hours.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The "Last Updated" date at the top of the page will indicate when the latest changes were made. Your continued use of AquaWin Casino after such changes constitutes your acceptance of the revised policy.

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